Actualtests - Lost Lifetime Exam Access
I paid $99.99 back in 2008 for lifetime exam access. I was able to download PDF as recently as about a month or two ago.
Today, I logged in to get the most recent PDF for an exam I am taking in four weeks only to find I no longer have access to the exam PDFs. Needless to say, I was in a panic. It seems like this has happened to a lot of Actual Tests members.
I have sent them an email and am awaiting a response. But if they give me the same runaround they seem to have given other people, I am filing a complaint with the Better Business Bureau and the FTC.
Reason of review: Not as described/ advertised.
Monetary Loss: $100.
Preferred solution: Deliver product or service ordered.
Actualtests Pros: Unlimited access up until recently.
Actualtests Cons: That i lost my unlimited access.
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Comments
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I've used the site for many years using my lifetime membership hat I paid for, now it's been removed and I'm being asked to pay $149 for lifetime membership, I'm afraid I only have one lifetime so only expect to pay for this service once, I'm not sure what their game is but by locking out most of its members and demanding they pay again isn't going to give customers the confidence to spend money on their site, what are they trying to achieve with this ludicrous action?
I too am looking into filing a complaint with the BBB.
I just filed a complaint online with the FTC.