I've been an unlimited lifetime subscriber since 2009 but at some point in the past 2 months my account lost access to the exam PDFs available for members. I emailed support who responded that they didn't have bank records of my payment.
They requested that I submit a copy of my payment for the service which is impossible since I no longer have the credit card account I used to pay for the subscription. Based on the number of recent complaints on this site it seems that my issue isn't an isolated event but part of a larger account/membership issue.
I'd rather do without than pay and additional $149 to reinstate my membership that I already paid for. Buyer beware and ensure to keep your payment invoice indefinitely.
Product or Service Mentioned: Actualtests Unlimited Access Membership.
Reason of review: Poor customer service.
Monetary Loss: $99.
Preferred solution: Deliver product or service ordered.
Actualtests Pros: That i had access to the site up until the last two months, Initially ok later deleted account, Unlimited access up until recently, Product was great.
Actualtests Cons: Revoked my access without notice, Deleted my lifetime account, Not able to download any pdf exams now.