Tracy S Eqy

Revoked lifetime access after years of use

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I purchased this in 2009. They KNOW you will not have proof years later and just suddenly revoke you.

I logged in and had no access. Emailed them and said I had password reset emails as well as a lot of downloads that I did back when I used it last...without receipt they dont care. They did this to A LOT of older members. THey know nobody keeps receipts for over 10 years.

This is a ploy to get rid of lifetime users and try to make more money. They lost a lot of customers..they dont care because they already have our money. shame on them!

I hope the word gets around and they lose a lot of business. Really poor company to deal with.

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Pros:
  • Guides when i could access my membership
Cons:
  • That they cancelled all the older lifetime members
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Demont Iar

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Verified Reviewer

DON'T BUY FROM ACTUALTESTS.COM

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Like other users, my lifetime access (originally purchased in 2004) was recently removed and now it shows I do not have a subscription anymore. Response from Actualtests.com support: We need any proof that payment has been made: either screenshot from credit card statement or confirmation email/receipt from your bank or the payment confirmation with transaction ID that we sent you at the time of purchase. Only then we can find your payment and restore the access. Since the subscription was purchased so long ago, the bank statements are no longer available. Would not repurchase from them, find some place that is more dependable. I'm guess they need some revenue so by shutting off previous lifetime purchases they can hope that people will re-purchase. NOT ME....
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Loss:
$149
Reason of review:
Poor customer service

Preferred solution: Restore Lifetime Subscription Purchased Previously

Joe D Zin

Could somebody please take this company and all its mebers down

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They are the *** of the earth ! I refuse to be a silent victim of this kind of unethical business ! I will happily join forces with others to take them down and would happily pay the same 99$ to watch them get taken down permanently. Anyone want to help expose this crowd ? Lets create a blog site and site and project to expose them and take them out permanently. I have no more words ..after 14 years they revoked my membership saying I had to prove by means of a pdf or screenshot that I was a member! Pfft in our modern world of backups etc etc ..UNREAL , UN-ETHICAL and NOT COOL.
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Loss:
$99
Pros:
  • Offer of lifetime access
Cons:
  • Revoked my access cancelled my lifetime membership for no reason
Reason of review:
BROKEN PROMISES

Preferred solution: Full refund

Anonymous

Lifetime access revoked

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I, Like many others on this site, had my access revoked after over a decade on the site. They claim to have no proof of my payment, and finding that payment transaction from 2005 is impossible. I feel this is not an isolated incident, and they did this purposefully to everyoneโ€™s accounts. โ€œLifetimeโ€ is not lifetime. :(. Support was in-helpful and gave me a canned response. I will not be giving them any more of my money. In the past, I was able to download pdfโ€™s for multiple tests in the past. I wish I would have downloaded more of the tests before they deleted my profile and took away access. I do not recommend using this site.
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Loss:
$150
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

ActualCerts SCAM!!!!!!!!!!!!!!!!!

Actualtests - ActualCerts SCAM!!!!!!!!!!!!!!!!!

My issue is the same as everyone else. I had a lifetime subscription and the lost it.

They want proof of purchase. I purchase 7 years ago. What a scam looks like this could be a class action case it certainly has happened to enough people to make it one. They will never get another dollar from me.

Below is their email response Hi, We've checked our bank records and couldn't find your payment. Do you have any payment recipients from your purchase? If so - please forward to us Best Regards Actualcerts support Team support@***.com Dig a quick internet search and found out about the common issue others are having looks like a scam witll report it and leave negative reviews if not resolved.

Looks like this might be a class action case. -

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Loss:
$99
Pros:
  • Initially they were ok
Cons:
  • Poor back end system or payment tracking
  • Fraud
  • Lack of integrity
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Guest

Same thing happened to me with the same response. Purchased in 2010 and now no access to products exists for me. They suck.

Anonymous

Lifetime access is gone

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I have been a user since 2009 and had even accessed the site last year in 2017 but now when I log into Actualtests.com none of the content is available to me. When I emailed their support team they replied they have no record of my payment and want to prove same.

Who keeps bank records from 10 years ago. Their lifetime access is a joke. Don't fall for it, as lifetime access appears to be removed after a period of time.

After reading other reviews on this site it appears to be a common problem. If I had to guess, I would say lifetime really means about 5 years.

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Loss:
$99
Pros:
  • Test content as i used it many times
Cons:
  • Unlimited lifetime is misleading
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

1 comment
Guest

Samething happpened to me. Can't wait until President Trump stops all these offshore companies from doing business in the USA. They can go back to India and screw eeach other instead!!!

Zayleigh Cxj

7 years of use and now no product

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I purchased in 2010 and only received a thank you for your purchase email. Now I no longer have access and they are requiring proof of my purchase. Who sends a thank you for your purchase email to people who havenโ€™t paid. Anyone with common sense can tell they are screwing me. This company sucks.
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Reason of review:
Poor customer service
Anonymous

Lifetime membership scam

I'd paid for the lifetime access and now I'm being asked for proof of payment, but somehow my site registration is still active in their system. I'd requested to have my case transferred to a manager and was told that because I'm not a member, my case can't be transferred.

If you happen to pay for the membership or if you have paid and you're a recent member, I recommend that you find your proof of payment for when you're asked to provide it.

I refuse to pay again so I'll continue searching for my records. Hopefully, the customer base will be heard and accounts would be restored, but I doubt that day will come.

I hope this helps others avoid this scam

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Reason of review:
Poor customer service
Anonymous

Actualtests.com is a joke

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"Now you WILL pass your certification exam!" - *** I bought the 70-410 package. You get a PDF of questions and answers, all multiple choice.

The exam is NOT all multiple choice. I completely memorized all 100+ questions and answers and failed the exam horribly. When checking on the "guarantee" (which I should have done BEFORE I made the purchase), you'll find that 99% of the exams are NOT covered by any type of guarantee. I informed them about this and they could care less that I failed and their product is a joke.

Trust me, get the VCE exam files and exam software which are 100% better than Actualtests.com.

I'd say for you to not waste your time or money with their site. Just my opinion.

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Pros:
  • Thought of passing with a guarantee
Cons:
  • That they guarantee nothing and are misleading
Reason of review:
Bad quality
Anonymous

Examn engine not working and so response from support

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Bought lifetime access to the PDF's and a years subscription to the exam engine 11 months ago. my PDF's still work but the exam engine stopped working after 6 months.

I've sent support several emails and they have not responded. Stay away from this site as it is clearly a scam and they have no plans to honor memberships. I've read a ton of reviews and it seems that a lot of people are having the same problem. Find another outlet for getting your tests questions and stay away from actualtests.

I'm not sure what I can do other than complain here. I'm pretty sure I'm not getting my money back for the additional cost for the exam engine.

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Loss:
$350
Cons:
  • Cheating customers out of money and bad business practices
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous

They suck

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Same as others re: lifetime membership the receipt was on their site and they know it otherwise why would you have emails login and password ripoff. .. had emails from 06 where they reset password logged in last night all gone their reply provide receipt. .. from 2006 really?
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Reason of review:
Poor customer service
Dow Ura

Lifetime Membership gone

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I had purchased the lifetime membership in 2005. All of a sudden my access is gone. When I log in Iโ€™m redirected to the purchase page. I contact support and they demand purchase receipt to restore access. It was 13 years ago. I donโ€™t have this. Iโ€™ll just use another vendor.
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Reason of review:
Not as described/ advertised
Anonymous

Actualtsts.com Unlimited access taken away

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Much like everyone else, they have taken away the lifelong membership and asked to produce proof of purchase for life time membership which was bought more than 12 years ago. I went searching through my emails and found nothing to validate proof of purchase as the purchase invoice actually resides in the "my products & invoice" section of the account information within actualtests.com website. since that has been deleted, there is now no proof. But i went further and discovered that the purchase was made through MYPAYSYSTEMS.COM and billing@***r-mypaysystems.com sent out a proof of purchase referring to the merchant www.actualtests.com I suggest search your records for this and hope for the best.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Revoked Lifetime service

Dont trust them. You pay for lifetime and then its not. They have tests that are on par with the others, but that dont help when you cant use them anymore. I have nothing more to say and 100 words are a lot. too much. Am I in school ?? {{Redacted}}
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Reason of review:
Poor customer service
Anonymous

Breach of contract

Actualtest.com requires that I provide them a receipt from a transaction in 2009 before they restore my access. Unreasonable business practice and not honoring their purchase contract of unlimited lifetime access.
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Reason of review:
Return, Exchange or Cancellation Policy
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