Actualtests
Reviews and Complaints
Revoked lifetime access after years of use
I purchased this in 2009. They KNOW you will not have proof years later and just suddenly revoke you.
I logged in and had no access. Emailed them and said I had password reset emails as well as a lot of downloads that I did back when I used it last...without receipt they dont care. They did this to A LOT of older members. THey know nobody keeps receipts for over 10 years.
This is a ploy to get rid of lifetime users and try to make more money. They lost a lot of customers..they dont care because they already have our money. shame on them!
I hope the word gets around and they lose a lot of business. Really poor company to deal with.
- Guides when i could access my membership
- That they cancelled all the older lifetime members
Preferred solution: Deliver product or service ordered
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Verified ReviewerDON'T BUY FROM ACTUALTESTS.COM
Preferred solution: Restore Lifetime Subscription Purchased Previously
Could somebody please take this company and all its mebers down
- Offer of lifetime access
- Revoked my access cancelled my lifetime membership for no reason
Preferred solution: Full refund
Lifetime access revoked
Preferred solution: Let the company propose a solution
ActualCerts SCAM!!!!!!!!!!!!!!!!!
My issue is the same as everyone else. I had a lifetime subscription and the lost it.
They want proof of purchase. I purchase 7 years ago. What a scam looks like this could be a class action case it certainly has happened to enough people to make it one. They will never get another dollar from me.
Below is their email response Hi, We've checked our bank records and couldn't find your payment. Do you have any payment recipients from your purchase? If so - please forward to us Best Regards Actualcerts support Team support@***.com Dig a quick internet search and found out about the common issue others are having looks like a scam witll report it and leave negative reviews if not resolved.
Looks like this might be a class action case. -
- Initially they were ok
- Poor back end system or payment tracking
- Fraud
- Lack of integrity
Preferred solution: Deliver product or service ordered
Lifetime access is gone
I have been a user since 2009 and had even accessed the site last year in 2017 but now when I log into Actualtests.com none of the content is available to me. When I emailed their support team they replied they have no record of my payment and want to prove same.
Who keeps bank records from 10 years ago. Their lifetime access is a joke. Don't fall for it, as lifetime access appears to be removed after a period of time.
After reading other reviews on this site it appears to be a common problem. If I had to guess, I would say lifetime really means about 5 years.
- Test content as i used it many times
- Unlimited lifetime is misleading
Preferred solution: Let the company propose a solution
7 years of use and now no product
Lifetime membership scam
I'd paid for the lifetime access and now I'm being asked for proof of payment, but somehow my site registration is still active in their system. I'd requested to have my case transferred to a manager and was told that because I'm not a member, my case can't be transferred.
If you happen to pay for the membership or if you have paid and you're a recent member, I recommend that you find your proof of payment for when you're asked to provide it.
I refuse to pay again so I'll continue searching for my records. Hopefully, the customer base will be heard and accounts would be restored, but I doubt that day will come.
I hope this helps others avoid this scam
Actualtests.com is a joke
"Now you WILL pass your certification exam!" - *** I bought the 70-410 package. You get a PDF of questions and answers, all multiple choice.
The exam is NOT all multiple choice. I completely memorized all 100+ questions and answers and failed the exam horribly. When checking on the "guarantee" (which I should have done BEFORE I made the purchase), you'll find that 99% of the exams are NOT covered by any type of guarantee. I informed them about this and they could care less that I failed and their product is a joke.
Trust me, get the VCE exam files and exam software which are 100% better than Actualtests.com.
I'd say for you to not waste your time or money with their site. Just my opinion.
- Thought of passing with a guarantee
- That they guarantee nothing and are misleading
Examn engine not working and so response from support
Bought lifetime access to the PDF's and a years subscription to the exam engine 11 months ago. my PDF's still work but the exam engine stopped working after 6 months.
I've sent support several emails and they have not responded. Stay away from this site as it is clearly a scam and they have no plans to honor memberships. I've read a ton of reviews and it seems that a lot of people are having the same problem. Find another outlet for getting your tests questions and stay away from actualtests.
I'm not sure what I can do other than complain here. I'm pretty sure I'm not getting my money back for the additional cost for the exam engine.
- Cheating customers out of money and bad business practices
Preferred solution: Deliver product or service ordered
They suck
Lifetime Membership gone
Actualtsts.com Unlimited access taken away
Revoked Lifetime service
Breach of contract
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Same thing happened to me with the same response. Purchased in 2010 and now no access to products exists for me. They suck.